For specific errors, there may already be a resource for them on our support site. ![]() You can use the Rebuild Data utility to fix it. In the event its results show a " Your data has lost integrity," message, this indicates there's damage in your file. ![]() This identifies known issues within company files and informs users if their Rebuild Data tool needs to be used afterwards. Since QuickBooks is showing an unrecoverable error, I'd recommend troubleshooting initially with the Verify Data utility. Thanks for joining this thread, NicoleFeng. In this case, exiting QB should automatically log out of the company file before exiting the program. A basic programming tenet is that a user should not be able to do anything in their normal course of work that could break the data. Personally I find this a horrible design flaw in QB. I called QB Data Services and they told me what you were told - always log out of the company file before exiting the program. It said something about "unrecoverable error" but it went away so quickly (< 2 seconds) I couldn't respond to it. Today I started getting an error message when exiting Quickbooks. So instead of going to Quickbooks Online, I was talked into signing up for Quickbooks Hosted (more $) which runs Quickbooks Desktop on an Intuit server that we log into via RDP. We were desperate because we had to get payroll out so we paid up. We were told that our data file was corrupted and we had to pay Intuit Data Service to fix it. When we tried to use the Export Data to Quickbooks Online built into Quickbooks, it would stall and never complete. At the first of 2022 we wanted to change from Quickbooks Desktop to Quickbooks Online. Let us know if you run into issues again or if you have other questions about QuickBooks. This link contains a lot of information and steps that you might use in the future. Please browse through this article: Help Articles. On the other hand, Rebuild Data resolves most data integrity issues that were verified. Verify Data self-identifies the most commonly known data issues within a company file. If you're still getting the same result, I recommend running the Verify and Rebuild Data tools. Once prompted, accept the option to install the new release.When the download finishes, restart QuickBooks.Select Get Updates to start the download.Go to the Help menu and select Update QuickBooks Desktop. ![]() Doing this will keep your software up-to-date and fix some minor data issues. To start, update QuickBooks Desktop to its latest release. Let's run some basic troubleshooting steps to clear this out. This is the reason why you're unable to log in back after clicking the close (X) button. There might be data damage in your company file. Good day, you for bringing this up in the QuickBooks Community. Get back to me if there's anything else I can help you with QuickBooks. I'm adding this link for other troubleshooting steps: QuickBooks Desktop doesn't start or won't open. Check out this link to learn what's new and improved in the system: Release notes for QuickBooks Desktop 2019 You may need to go to the upgrading process again. If you're getting the same results, the upgrade didn't go through. ![]()
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